Contact

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Head Office - Sudbury

334, rue Regent Street

Sudbury, ON P3C 4E2

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Toronto Office

1, rue Yonge Street, Suite │ Bureau 1504

Toronto, ON M5E 1E5

Toll Free Telephone: 1-800-387-5765

 

General Inquires:

 
 

Board of Directors:

 
 

Interlibrary Loan Inquiries:

 
 

Training & LearnHQ Inquiries:

 
 

Consulting, Legislation, Policy, Governance Inquiries:

 
 

JASI Inquiries:

 
 

Finance Inquiries:

 

Staff

* indicates bilingual staff / indique le personnel bilingue

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Leadership Team

Mellissa D'Onofrio-Jones
Chief Executive Officer
  • Board of Directors and Administrative Matters
  • Media Inquiries
  • Provincial Matters
  • JASI Services Including Membership
705-806-5707
Karen Reid
Director of Operations
  • Finance and Human Resources
  • Connectivity Funding
  • Purchasing
  • E-Content
  • Interlibrary Loan
647-264-7332
Steven Kraus*
Director of Training and Consulting
  • Consulting and Training Team Inquiries
  • Program and Service Development
  • Partnership Development
  • Strategic Planning Services Coordination
705-806-5708
Anne Marie Madziak
Leadership Advisor
  • Advancing Public Library Leadership (APLL) Program
647-264-6926
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Internal Administration

Gwen Boyd*
Finance Assistant
  • Finance Inquiries
  • Accounts Payable and Receivable
705-806-5711
Shane Harnish
Network Administrator
  • Internal IT Administration
647-264-7344
Sue Walls
Human Resources Administrator
  • HR Administration
647-264-7345
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Training & Consulting

For general inquiries related to Training & Consulting, contact: consulting@olservice.ca.
Alexandra Taylor* (on leave)
Consultant
  • Consulting
  • Francophone Services
  • Annual Survey of Public Libraries (Francophone Clients)
647-264-6923
Brandon Fratarcangeli*
Consultant
  • Consulting
  • Professional Resources
  • Collective Purchasing Agreements
  • OLS Website and Social Media Inquiries
647-264-7330
Deanna Nebenionquit
First Nations Consultant
  • Consulting for First Nations Libraries
  • Annual Survey of Public Libraries (First Nations Clients)
705-806-5712
Jesse Roberts
Consultant
  • Consulting
  • Ontario Public Library Guidelines
  • POOLS Collections
705-806-5716
Lee Puddephatt
Training and Event Coordinator
  • Training Coordination and Support
  • Event Coordination and Support
  • LearnHQ Coordination and Support
  • EXCEL Program Coordination and Support
647-264-7328
Nancy Cooper
First Nations Consultant
  • Consulting for First Nations Libraries
  • First Nation Communities READ Program
  • Annual Survey of Public Libraries (ASPL) (First Nation Clients)
647-264-7342
Peggy Malcolm
Consultant
  • Consulting
  • Annual Survey of Public Libraries (ASPL)
  • Public Library Operating Grant (PLOG)
  • Ontario Public Library Guidelines
  • Sample Library Policies
613-826-1003
Dayna Lintner
Operations and Training Administrator
  • LearnHQ
  • OLS Website Inquiries
  • Connectivity Funding
647-264-7331
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E-Content

Beth Harding
Digital Licensing Coordinator
  • E-Resources Ordering
  • OverDrive EBook Consortium
  • CanTook French EBook Consortium
647-264-7329
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Interlibrary Loan

Linda Langedijk
HelpDesk Representative
  • Interlibrary Loan/VDX Support
647-264-7334
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JASI

For JASI Technical Support, contact: jasisupport@olservice.ca
Brian Alberton*
JASI Support Analyst
  • JASI Support
705-806-5713
Bailey Urso-Mahy
JASI Support Analyst
  • JASI Support
705-806-5717
Jeff Laitinen
JASI Support Analyst
  • JASI Support
705-806-5714
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Distribution Groups

Ontario Library Service maintains a number of email distribution groups open to all members of the Ontario Public Library community:

  • LS-OLSLIBS: A general discussion group open to all staff working in all roles in Ontario’s public libraries.
  • LS-INFOUSER: A special interest discussion group for public library staff to discuss concerns, issues, procedures, policies, etc. around interlibrary loan in Ontario.
  • LS-Board Assemblies: A discussion group for all Board Assembly Members and other interested board members to share comments, questions and best practices about governance and board topics.
  • LS-Community Outreach Network: A special interest discussion group for library staff working in community outreach and engagement related roles in their libraries. The Community Outreach Network has an internal group structure which is client driven, as such the group’s elected chairs will be notified of new memberships for networking and communication purposes.
  • LS-HRNOL: A resource network that provides a confidential forum to exchange information and discuss broad human resources issues and trends in the Ontario Public Library community. Networking includes both the distribution group email as well as up to 3 membership meetings per year that may include professional consultant-led presentations on current HR topics.  The meetings are currently conducted virtually.  There is an annual membership fee per library system (a library system may have multiple members as part of that membership fee), which goes towards the cost of the meetings or professional opinions sought by the group.

    Membership is restricted to HR professionals working directly for public libraries and to Library management (ie., CEOs) in other functions who have responsibility to oversee the HR function but do not have HR as their only areas of responsibility. Membership approval is overseen by HRNOL’s elected executive committee.

    Please submit your request to join the group directly to the HRNOL Executive:  a.reid@kinglibrary.ca and mfrenette@whitbylibrary.ca.  Your request will be reviewed to ensure your participation meets membership guidelines and to initiate membership fee billing if your library system is not already a member.

The OLS hosts several other Distribution Groups. For more information or technical support, please contact Dayna Lintner.

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