A blog from the Ontario Library Service

SOLS HelpDesk – more than just interlibrary loan!

We’ve had a lot of staff changes here in the last few years at SOLS, and for some of you, that might mean a moment of hesitation when deciding who to call when you need assistance. And while many of you have had the pleasure of dealing with our HelpDesk staff for InterLibrary Loan and VDX questions, perhaps you didn’t know that they can also connect you with SOLS staff in other service areas?  For example:

  • Finding a consultant to help with issues related to the management and governance of public library service.  Specific consultants are also tasked with focusing on the Annual Survey/PLOG, Accreditation, Planning, E-resources/ebooks, and helping First Nation and Francophone Communities.  

  • Delivery related questions or all kinds

  • Purchasing Agreements and E-resources Purchasing questions

  • Training needs and suggestions for future training offerings

If you are having LearnHQ issues, we do have a separate email for that – support@learnhq.ca.  But our LearnHQ team are right here in the SOLS office, and are happy to help by phone too!

Our desk is staffed from 8:30 to 4:30, Monday to Friday, and can be reached at 1-800-387-5765.  Of course, if there is a topic on this list I haven’t covered, feel free to call anyway – chances are if we can’t help you, we can at least steer you in the right direction.