Build a network of respectful, mutually empowering relationships that value and utilize diversity and differences of opinion.  Facilitate collective responsibility and collective action based on trust, respect and shared aspirations.  Model a commitment to exceptional listening skills and asking probing questions.

Instigate the work of envisioning a future rooted in exciting possibilities for the library. Enlist others in a shared vision by appealing to shared aspirations.  Advocate the vision as the source of alignment and meaningful action. Involve others in identifying the actions that will realize the vision.

Understand the diversity of individuals within the community.  Convey a deep commitment to meet and anticipate emerging and evolving needs.  Emphasize exceptional service, defining standards for quality, removing barriers to service wherever possible. Involve the community in co-creating services that meet their needs.

Value information and seek it broadly, involving others who think differently and have relevant expertise and other perspectives.  Employ creative and critical thinking in exploring options and then evaluating those options.  Facilitate consensus by finding common ground.

Champion change and innovation; take risks and act as a catalyst for continuous improvement. Create the conditions that inspire others to change and improve, working towards a better future together. Generate buy-in and shared responsibility for making things better.

Value learning and cultivate the conditions and supports that embrace and encourage continuous learning.  Develop a personal learning plan and model a commitment to growth.  Encourage staff to see themselves as active, self-directed learners. Engage in reading, consultation and conversation as ways of gathering information and making sense together.

Help employees be successful by recognizing their strengths, stretching their potential, and evoking their leadership capacity.  Expect and demand everyone’s best performance.  Create the conditions that allow for an expansive, creative exchange of ideas and viewpoints.  Share the power, the decision-making and the responsibility for library success.

Establish a caring environment where everyone feels connected, respected and appreciated.  Convey reasonable expectations of self and others.  Encourage work-life balance and personal well-being by modeling healthy habits. Develop a collective sense of fun to lighten the demands of the work.

Know the community; understand local issues and concerns.  Establish the library as a valued community service.  Advocate the integration of the library into the municipal structure, and promote its advancement in terms that support the vision and strategies of Municipal Council.