*Please note: this session is limited to 30 participants.

The 2SLGBTQ+ Customer Service workshop is designed to help employees create positive and inclusive customer/client experiences. In this session attendees will learn language and terminology as well as practical tips on how to ensure customer service is inclusive and positive.

2SLGBTQ+ Customer Service Workshop and Terms 101: This 90-minute workshop is designed for attendees who would like a refresher or a 101 to ensure everyone has a basic understanding of the 2SLGBTQ+ community.

Workshop Content Summary:

• Terms and phrases associated with 2SLGBTQ+ identities
• Understanding the difference between Sexual Orientation, Gender Identity and Gender Expression
• How to address customers/clients respectfully
• How to avoid making assumptions about gender in different mediums of communication
• How to use gender-neutral pronouns
• Being an effective and active ally

• Date:   Wednesday, June 1st
• Time:  10:00 - 11:30am ET      
              9:00 - 10:30am CT
• Cost:  $25 + HST